Return and Exchange Policy

Return and Exchange Policy

We are committed to providing our customers with exceptional service and quality products. Our Return and Exchange Policy is designed to ensure a fair and satisfactory experience for both our digital and physical product offerings.

1. Digital Content Streaming Access

  • Access and Availability: Upon purchase, customers gain access to a designated page on our website where they can stream the content. The content will be available for streaming as long as the site is maintained and operational.
  • Non-Refundable: All sales of digital content are final. Due to the nature of digital products, we do not offer refunds, credits, or exchanges once the content is accessed or viewed.
  • No Downloadable Content: The digital content provided is for streaming only and cannot be downloaded for offline viewing.

2. Physical DVD Purchases

  • Order Processing: Orders are processed within an average of 2 days. Customers will receive tracking information to follow the progress of their shipment.
  • Delivery Timeframe: The estimated delivery time for DVDs is approximately one week. We offer international shipping, but delivery times may vary based on the destination.
  • Exchange Policy for Damaged DVDs:
    • Eligibility: Exchanges are only offered for DVDs damaged during transit.
    • Exchange Period: Requests for exchanges must be made within 14 days of receiving the damaged DVD.
    • Proof of Damage: Customers are required to provide photographic evidence of the damaged DVD and packaging by emailing [email protected].
    • Exchange Process: Upon verification of the damage, we will provide a replacement DVD at no additional cost. Please note, there are no refunds, only exchanges in such cases.

3. General Terms

  • Customer Service Contact: For any exchange requests or queries regarding our policy, please contact us at [email protected]. Our customer service team aims to respond to all inquiries within a week.
  • Amendments to the Policy: Reforma reserves the right to amend this Return and Exchange Policy at any time.

4. Acknowledgement

By making a purchase on our website, customers acknowledge and agree to the terms outlined in this Return and Exchange Policy. We appreciate your understanding and look forward to providing you with quality digital and physical products.